Cookie Policy
Last updated: March 2026
1. What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to the site owners.
This Cookie Policy explains how XAI CRYPTO ("Company," "we," "us," or "our") uses cookies and similar tracking technologies when you access our platform, websites, and services. This policy should be read in conjunction with our Privacy Policy.
2. Types of Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are essential for the operation of the Platform. They enable core functionality such as account authentication, session management, security protections, and access to secure areas. Without these cookies, the services you have requested cannot be provided.
| Cookie | Purpose | Duration |
|---|---|---|
| session_token | Maintains your authenticated session | Session |
| csrf_token | Prevents cross-site request forgery attacks | Session |
| device_id | Identifies trusted devices for security verification | 1 year |
| cookie_consent | Stores your cookie consent preferences | 1 year |
2.2 Analytics Cookies
These cookies help us understand how users interact with the Platform by collecting aggregated and anonymized information. This data helps us improve platform performance, identify popular features, and optimize the user experience.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics — distinguishes unique users | 2 years |
| _ga_* | Google Analytics 4 — maintains session state | 2 years |
| _plat_analytics | Internal analytics — tracks feature usage patterns | 1 year |
2.3 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferred language, timezone, display settings, and dashboard layout. If you do not allow these cookies, some or all of these features may not function properly.
| Cookie | Purpose | Duration |
|---|---|---|
| user_prefs | Stores display preferences (theme, layout, currency) | 1 year |
| locale | Remembers your language and region preference | 1 year |
| dashboard_layout | Preserves your custom dashboard configuration | 1 year |
| notification_prefs | Stores notification display preferences | 6 months |
2.4 Marketing Cookies
These cookies may be set through our site by advertising partners to build a profile of your interests and show you relevant advertisements on other sites. They do not directly store personal information but are based on uniquely identifying your browser and device. We only use these cookies with your explicit consent.
3. Third-Party Cookies
Some cookies on the Platform are set by third-party services that appear on our pages. We do not control the use of these cookies and cannot access them. The third-party services we use that may set cookies include:
- Google Analytics: Web analytics service that tracks and reports website traffic. Google's privacy policy applies to their cookies.
- Intercom / Customer Support: Live chat and customer support tools that use cookies to maintain chat sessions and recognize returning users.
- Cloudflare: Security and performance cookies used to identify trusted web traffic and protect against malicious activity.
- Stripe: Payment processing cookies used for fraud detection and secure transaction processing.
We encourage you to review the cookie and privacy policies of these third-party providers for more information about their data practices.
4. Similar Technologies
In addition to cookies, we may use the following similar technologies:
- Local Storage: We use browser local storage to store user preferences, cached data, and application state to improve performance and user experience
- Session Storage: Temporary data storage that is cleared when you close your browser tab, used for transient application state
- Web Beacons (Pixel Tags): Small transparent images embedded in emails or web pages to track whether content has been accessed
- Fingerprinting: We may collect device and browser characteristics for fraud prevention and security purposes
5. Cookie Consent
When you first visit the Platform, you will be presented with a cookie consent banner that allows you to accept or customize your cookie preferences. Strictly necessary cookies do not require consent as they are essential for the operation of the Platform.
For all other categories of cookies (analytics, functional, and marketing), we will obtain your consent before setting them. You can change your cookie preferences at any time through the cookie settings accessible in the Platform footer or your account settings.
6. How to Manage Cookies
You have several options for managing cookies:
6.1 Through Our Platform
Use the cookie preferences panel available on the Platform to enable or disable specific categories of non-essential cookies.
6.2 Through Your Browser
Most web browsers allow you to manage cookies through their settings. You can typically:
- View and delete existing cookies
- Block all cookies or only third-party cookies
- Configure your browser to notify you when a cookie is set
- Set exceptions for specific websites
Please note that blocking or deleting cookies may affect the functionality of the Platform. If you disable strictly necessary cookies, you may be unable to log in or use core features.
6.3 Opt-Out Links
- Google Analytics: You can opt out by installing the Google Analytics Opt-out Browser Add-on
- General Advertising: Visit the Digital Advertising Alliance (DAA) opt-out page or the European Interactive Digital Advertising Alliance (EDAA) opt-out page
7. Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that the user does not wish to be tracked. There is no universally accepted standard for how websites should respond to DNT signals. At this time, XAI CRYPTO does not respond to DNT signals. However, you can manage your cookie preferences directly through our cookie settings panel as described above.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via the Platform or email. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at privacy@xai.platform.